Microsoft Teams call analytics
Microsoft Teams is one of the most popular video-conferencing tools that people use as of now. It is possible to use Microsoft Teams for a variety of purposes, such as business meetings, client conferences, and even to provide customer support. No matter what, people who use Microsoft Teams should use appropriate metrics to ensure call analytics and make sure that the application is being used with its maximum benefits. For example, it is important o ensure that call quality in Microsoft Teams is consistent. On the other hand, there should be a proper method available to monitor the calls, isolate them, and troubleshoot effectively.
How to ensure the quality of Microsoft Teams calls via call analytics
Microsoft Teams is providing call analytics and a call quality dashboard for the people who are using the application. You will be able to access this from the admin center of Microsoft Teams. It is possible for you to use this dashboard to discover the immediate issues that are impacting call quality. On the other hand, it can be used to review the trends effectively and leverage details related to the environment. As a result, it will provide better visibility over the quality of calls initiated with Microsoft Teams within an organization. You should consider this as one of the most important tools available for use and take appropriate steps to get the most out of it.
There are numerous metrics used by Microsoft Teams to ensure the quality of calls initiated via the application. Packet loss rates hold a prominent place out of them. On the other hand, there will be KPIs implemented around the inabilities to maintain or establish calls.
It is true that CQD alone will not be enough to pinpoint an exact issue that exists with Microsoft Teams. However, it is kind of useful to figure out where the issue would arise. Based on that, there is a possibility to take appropriate measures to get the maximum returns at the end of the day. For example, network quality can create an impact on the quality of Microsoft Teams. On the other hand, some of the corporates would need to connect to their VPNs for accessing Microsoft Teams. Likewise, all the specific factors that impact the quality of calls initiated through Microsoft Teams should be analyzed effectively. Based on the feedback, it is possible to ensure that the quality of calls is met.
Addressing the root causes behind problems
Along with the help of Microsoft Teams call analytics, it is possible to discover the root causes that cause problems. Upon the discovery of these root causes, it is possible to go ahead and take appropriate steps to overcome them. For example, if only one person within the company is facing issues related to Microsoft Teams calls, you can confirm that it is an isolated problem. Hence, you will need to look for a solution based on the data specific to that user. However, there can be issues in Microsoft Teams that are impacting all the users at the same time. Then the problem is with Microsoft Teams, and it should be addressed accordingly.
No matter what, Microsoft Teams is a perfect communication and collaboration tool available for use. Hence, any person can proceed with the idea of using Microsoft Teams without keeping a doubt in mind. At the time of using Microsoft Teams, it is important to closely monitor call analytics and figure out issues. Then it is possible to continue with addressing those issues and ensuring that people can make maximum use out of Microsoft Teams.